Circuit Pointe — Privacy Policy

1.1 Account & Contact Data

Provided when you:

• •Fill out a contact form or inquiry.
• •Sign up for newsletters or updates.
• •Register for programs, trainings, or events.
• •Apply to volunteer or work with us.
• •Create an account on any Circuit Pointe digital platform.

This may include:

• •Name, organization name.
• •Work email, phone number.
• •Country, region, postal/billing address.
• •Role/title.
• •Login credentials (for any password-protected tools).

Passwords (where used) are stored securely and never in plain text.

Payment information

• •We do not store full credit/debit card numbers.
• •Payments are processed by PCI-DSS–compliant third-party processors.
• •We may receive tokens/identifiers for reconciliation and billing.
• •PayPal transactions are processed directly by PayPal.

1.2 Program, Training & Participation Data

• •Registration details.
• •Attendance records.
• •Demographic information you choose to share (e.g., age range, gender).
• •Feedback, survey responses, and assessments.
• •Materials or submissions related to the program.

Where our work involves sensitive topics (e.g., FGM/C, gender-based violence), we take particular care to limit and protect the information collected.

1.3 Donations & Payment Information

If you make a donation or payment (e.g., for a paid training or resource):

• •We may collect your name, contact details, and transaction information.
• •Payments are processed through third-party payment processors.
• •We do not store full credit/debit card numbers.

1.4 Website, Device & Cookie Data

When you visit our website or use our digital tools, we may automatically collect:

• •IP address and approximate location (city/region level).
• •Device and browser type.
• •Operating system and screen size.
• •Pages viewed and links clicked.
• •Referring website or campaign.
• •Session identifiers and analytics data.

This information is often collected through cookies and similar technologies (see Section 9).

1.5 Form Protection Data

Some forms use reCAPTCHA or equivalent. These tools analyze browser/device characteristics to prevent spam. Only the validation score/result is used by the service portal

1.6 Support & Communications

This includes:

• •Emails, tickets, attachments.
• •Support call/chat notes.
• •Bug reports.
• •Surveys or feedback replies.

2.1 Provide Our Programs, Services & Tools

• •Register you for programs, trainings, or events.
• •Share resources, curricula, or digital content.
• •Manage access to any online platforms or tools.
• •Coordinate with partners, facilitators, and participants.

2.2 Customer Support & Service Communications

• •Respond to your inquiries and requests.
• •Send newsletters, updates, and stories about our work.
• •Share program opportunities, campaigns, and events.
• •Notify you of changes to our services or this Policy.

You can unsubscribe from non-essential emails at any time by using the unsubscribe link or contacting us.

2.3 Service Improvement & Analytics

We use aggregated, pseudonymized, or anonymized data to:

• •Understand how our programs and resources are used.
• •Improve our content, tools, and outreach.
• •Produce reports, dashboards, or case studies.
• •Inform advocacy, policy engagement, and funding proposals.

We do not use sensitive program data for advertising or commercial profiling.

2.4 Safety, Legal & Compliance

We may process your information to:

• •Protect the safety and wellbeing of participants and communities.
• •Detect or investigate fraud, abuse, or security incidents.
• •Comply with legal obligations, regulations, or court orders.
• •Enforce our terms, policies, and agreements.

3.1 Service Providers / Sub-Processors

We work with trusted third-party service providers who help us operate our website, digital tools, communications, and operations, for example:

• •Hosting & infrastructure providers.
• •Email, SMS, and support platforms.
• •Survey and form tools.
• •Monitoring & security services.
• •Payment processors (PCI-DSS compliant).

3.2 Partners & Collaborators

For joint programs, research, or events, we may share relevant information with:

• •Implementing partners.
• •Training facilitators.
• •Research or academic collaborators.

Where required, we will seek your consent or provide notice.

3.3 Legal & Safety Requirements

We may disclose information when required to:

• •Comply with laws, regulations, or court orders.
• •Protect rights, safety, or infrastructure security.
• •Investigate fraud or security incidents.

3.4 Corporate Transactions

If Circuit Pointe undergoes a significant reorganization or transitions projects to another responsible organization, information may be transferred under appropriate confidentiality and data-protection safeguards.